A Key Performance Indicator is a measurable value that demonstrates how effectively a company is achieving key business objectives. KPIs play a key role in how organisations agree, monitor, review and improve the things that deliver their core purpose, mission and strategy. They provide a clear structure for reporting to members and other stakeholders. This report provides a framework for setting meaningful KPIs.
This resource is focussed on KPI settings for Cooperatives. However, it will be useful to anyone involved in the running and governance of your organisation.